Recent Articles in Customer Service

Member Content Your Competitive Advantage: Be Nice
Mar 26, 2014
Shep shares a common sense customer service tactic that can make a big difference.
Member Content How a Restaurant Should Respond to a Negative Online Review
Mar 18, 2014
Tips on how to diffuse the situation without drawing interest of the local news, or the wrath of internet trolls.
Member Content Five Ways to Effectively Coach the Pre-Shift Meeting
Mar 18, 2014
You know you should be doing them daily and you think about implementing them every week. No more excuses as Jeff explores how to run a successful pre-shift meeting.
Member Content Customer Service Olympics: 5 Tips
Feb 19, 2014
In business, the Olympics don't come every two years. They come every day.
Member Content Above and Beyond Customer Service
Feb 15, 2014
Be consistently better than average and your customers will think of you as amazing!
Member Content Restaurant Food & Service Trends in 2014
Jan 25, 2014
Tips to stay ahead of the competition in 2014
Member Content Increase Referrals & Repeat Business for Your Restaurant
Jan 11, 2014

Looking for a way to maximize leverage and profits?
Member Content How To Prepare Your Restaurant For Harsh Winters
Jan 10, 2014
Here are 3 tips on helping your business survive a harsh winter.
Member Content 14 Customer Service Questions to Ask for 2014
Jan 6, 2014
14 conversation starters about delivering amazing customer service at your restaurant.
Member Content A Holiday Wish for You: Every Customer Receives Amazing Customer Service
Dec 28, 2013
Shep shares his holiday wish for you and your restaurant.
Member Content Exploit the Unique Talents of Your Employees
Dec 1, 2013
Great story about the power inside your people.
Member Content Why Can't We Set Tables Properly?
Nov 22, 2013
Member Content Customer Service Rules vs. Guidelines
Nov 11, 2013
Are "company policies" driving your customers crazy?
Member Content Kids Dining
Nov 11, 2013
Talk to waiters and some operators about serving children and watch their eyes-roll with disdain. Not Paul, he pleasures in the opportunity -- and he shares a variety of tips with you to manage families with success.
Member Content Kids' Birthday Parties: When Do They Become Not Worth the Effort?
Oct 16, 2013
Is it ever a bad idea to forbid birthday parties for kids at your restaurant? Follow this guide to setting the right policy.
Member Content Q&A: Small Touches to Improve Service
Oct 10, 2013
Wide variety of thoughts & comments on improving service.
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