Recent Articles in Customer Service

Member Content Not OK To Be Just OK
Apr 24, 2013
New study shows the how a highly rated customer experience can lead to positive word-of-mouth for restaurants.
Member Content 6 Ways To Get Customers To Return To Your Restaurant Over And Over Again - Audio
Apr 19, 2013
Great chat with Hal from SurveyWow.com about how to effectively drive customer loyalty and customer return visits.
Member Content How To Make The Crabby Customer Into The Lifetime Satisfied Patron
Apr 5, 2013
All restaurants face the occasional crabby customer. Susie shares tips on how to turn around the experience to your restaurant's benefit.
Member Content "Ready to Order?" Four Ways to Avoid This Opening Line Stunner
Mar 26, 2013

How many words does it take to wait on a guest at a full-service restaurant? Jeff has the answer, though he hopes your answer is very, very different.
Member Content A Bevy of Beverage Service Tips...
Feb 8, 2013
You'd be wise to heed these tips from professional server Paul Paz.
Member Content Q&A: Returning Half Eaten Entrees
Feb 1, 2013
Member Content The 100,000 Dollar Server
Feb 1, 2013
Jeff shares the success secrets of a Minneapolis server.
Member Content Q&A: Handling Last Minute Guests
Jan 24, 2013
Lots of great insider tips for last mminute guests.
Member Content 5 Critical Errors Your Staff Are Making That Drive Your Guests to the Competition
Jan 17, 2013
Unfortunately, there are hundreds of ways you can negatively impact your guests. That's the bad news. The good news: Darren boils it down to the five big ones you must seek to avoid.
Member Content Senior Service & Sales
Jan 9, 2013
Member Content A Tale of Two Seatings: Part II
Jan 8, 2013
Member Content Core Values Key to Customer Service
Jan 6, 2013
Does your restaurant team know your values? Make sure you get your people living them.
Member Content How To Get Employees Engaged In a Customer Service Program
Dec 13, 2012
How do you get employees engaged in your process, beliefs, mission, vision, etc.? Shep shares 8 tips.
Member Content The Root of Great Restaurant Service
Dec 12, 2012
Darren's philosophy is simple. Simple, but not easy. Does your restaurant staff have the three necessary characteristics for delivering great service?
Member Content 10 Ideas to Obtain Customer Loyalty
Dec 4, 2012
Shep talks wallet share, market share and customer loyalty. A quick must read...
Member Content Before You Can Be Customer Centric, You Must Be Employee Centric
Nov 12, 2012
See Shep's take on organizational mindset.
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